Frequently Asked Questions

Everything you need to know about your favorite bubbly soda.

What exactly is poppi and how is it made?

Poppi is a delicious prebiotic soda made with a tablespoon of apple cider vinegar, fresh fruit juice, and sparkling water to support gut health without the high sugar content of traditional sodas.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to follow your shipment's journey.

Do I need to refrigerate my poppi cans immediately?

While poppi is shelf-stable, we highly recommend refrigerating upon arrival. It is best served chilled for maximum refreshment and flavor profile.

What is your return policy for food products?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if you are unsatisfied, please contact our support team within 14 days for a replacement or refund.

Are your drinks vegan and gluten-free?

Yes! All poppi flavors are 100% vegan, gluten-free, and Non-GMO Project Verified, making them a great choice for various dietary preferences.

Can I change or cancel my subscription?

Absolutely. You can manage, pause, or cancel your subscription at any time through your account dashboard. Changes must be made at least 48 hours before your next scheduled ship date.